Shipping & Returns
We use PDP and UPS for the majority of our shipping. We may use other couriers for special deliveries. Here is a list of the main shipping options available and their delivery times. These times are from the date of dispatch (not the date of order) and are estimates provided by the shipping services. These are working days, which don't include weekends. Due to COVID-19 disruption, the delivery times may be delayed. Unfortunately, we have no influence over such disruptions.
The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.
Return & Exchange Policy
We accept returns requested within 14 days of receipt of the products and we will give you a refund under these conditions:
The product is unopened, unused and undamaged to qualify.
The product must be returned for our evaluation before we can issue any refunds.
The price of the return postage is paid by the client.
The refund given will be for the price paid for the product and does not include shipping.
We do not refund any associated customs or sales tax charged by your local authorities.
If you receive a product that you think is faulty, then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:
The product fault must be reported within 14 days of receipt of the product.
The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.
If we require the product returned, we will pay for the return shipping.
We will either replace it with free shipping or refund the amount paid for the product plus the shipping charge for the product.
Should the cost of shipping for a replacement exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order.
If you receive a wrong product or if an item is missing, please email us within 14 days and we will either refund/credit you or dispatch the correct product immediately with free shipping. If we require a return of the incorrect product, we will pay for the return shipping.
Should the cost of shipping the missing item exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order.